2015 TPMA Annual Conference – Assistant Program Speaker Presentations

Keeping Connected with Your Patients
David Bevan

Emergencies Happen
Christopher Browning, DPM

Documentation for Practice Protection
Maureen Caldwell, DPM

Hands on Workshop
Elaine Danial, DPM

Becoming a Marketing Asset to your Practice
Katherine Lee

Essential Marketing Tools and Techniques You Can Implement Now
Katherine Lee

Powerful and Effective Communication Skills
Katherine Lee

Dealing with Difficult Patients
Cindy Pezza, PMAC

Developing a Training and Education Structure in your Practice
Cindy Pezza, PMAC

Incorporating Scribes into your Practice
Cindy Pezza, PMAC

Organization and Balance in the Work Place and at Home
Cindy Pezza, PMAC

Scheduling for Optimization of Efficiency and Patient Care
Cindy Pezza, PMAC

The Assistant’s Role in the Collection Process
Cindy Pezza, PMAC

The Customer is Always Right: Professionalism in Your Practice
Cindy Pezza, PMAC

The Dangers of Being a Robot
Cindy Pezza, PMAC

The Ins and Outs of Running an Efficient and Profitable DME Program
Cindy Pezza, PMAC

Triage Techniques and Thorough Evaluations: Improving the Efficiency and Productivity of your Practice
Cindy Pezza, PMAC

Anatomy and Podiatric Terminology
Erin Roberson, DPM

Maximizing Your Website’s User-Experience to Increase Patient Appointments
Tony Trabon